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JUST EXTRA POLISH. I DO SOME WORK WITH EXCELL SO I KEEP THE CAPS LOCK ON :-P
I think it's all via email. So you need to sign up to be able to be a spillee, and then they match you up with someone and you chat?
I think it's formal by necessity--a public site would attract trolls the same as any other site, so they need to restrict who has access, and make sure people are being supportive and not demeaning.
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